terms of service
contracting of services
By booking any of our services, either for yourself or on behalf of someone else, you agree that you have entered into a contract with Residence By Design Inc for such services.
additional square footage
Additional square footage in excess of 3000 Sq. Ft. for above grade levels is $0.05 Per Sq Ft.
below grade measurements
Optional below grade measurements are $0.04 Per Sq Ft. A $10 credit is applied when below grade measurements exceed 500 square feet.
drafted square feet
Drafted Square Feet - includes all developed areas of the home (including below grade if requested). Areas such as garages, fireplaces and open to below areas are not used to calculate drafted square feet.
Optional $100 video tour includes an interview intro with Realtor and voice-over, quality audio/music, Steadicam / Tripod walk-through and motion graphics.
By default, the rms report and the invoice are made out to whomever's information is entered in the contact info.
When booking an appointment for yourself, enter your name, billing address, email address and cell phone number.
When booking an appointment for another party, enter THEIR name, billing address, email address and cell phone number. You are responsible for coordinating an appropriate appointment time with the other party.
The appointment calendar confirmations and reminder text messages will be sent to the email address and cell phone number entered here.
The booking party is the individual or organization who entered the booking information into our online booking system.
For rms measurement, rms measurement plus photography or rms plus marketing plan appointments, an invoice will be emailed through Freshbooks accounting software at the same time and to the same email address as the residential measurement report or marketing drawings are sent.
This invoice is due upon receipt and may be paid online through Freshbooks using a major credit card (or VISA Debit card), or via email money transfer to email@example.com.
Cash, check and prepaid credit card payments are not accepted. Total payment due upon receipt.
Overdue accounts subject to a service charge of 3.5% per month (42% per annum).
Invoices 160 days overdue forfeit any discounts, credits or promotional pricing, are charged a $50 collections processing fee, and will be submitted to MetCredit for collections unless other payment arrangements are made.
Private sellers (homeowners) AND first time realtor clients are required to pay their invoice as outlined above before the rms measurement report is discussed or emailed to them.
Realtors are invoiced once their measurement is complete and the rms report is emailed.
Unpaid invoices receive automatic payment reminders via email and text message at 30, 60 and 90 days past the original invoice date.
service area/travel charges
Our service area includes municipal Calgary and the metro Edmonton area with the outer border marked by the communities of Stony Plain, St Albert/Morinville, Fort Saskatchewan, Sherwood Park, Beaumont, Leduc and Devon.
Travel past these communities in the metro Edmonton area is charged in both directions (there and back) at $0.44 per km plus GST to a maximum of 50 km past these communities. Travel further than the 50 km limit will require booking two 90 minute appointment slots back to back and a second $99 base fee in addition to the above travel charges.
Travel charges are calculated using Google Maps from the measurement appointment location back to the closest community listed in our service area.
Measurements outside of municipal Calgary are subject to the same travel charges and may be subject to rescheduling depending on the travel distance. Please call or text Cody at 403.700.7523 to discuss.
no shows/late cancellations
All appointments are booked back to back and include travel time so it is very important that we are able to start on time.
No shows or late cancellations to rms measurement and marketing plan appointments will result in a refundable $60 trip charge being applied to the booking party.* An appointment is deemed to be a no show if we are unable to gain access to start the measure within 20 minutes of the scheduled start time. An appointment is deemed to be a late cancellation if it is cancelled or rescheduled less than 4 business hours prior to the scheduled start time.
*In cases of no shows and late cancellations to measurement appointments, the applicable trip charge is credited back to you $10 at a time over your next 6 successful rms measurement, rms measurement plus photography or rms plus marketing plan appointments. (realtor clients only - measures booked by and/or paid for by individual homeowners are not eligible).
Should multiple 90 minute time slots be reserved for a single measure then a $60 trip charge shall be applied for each time slot. Would travel charges have been applied to a measurement appointment which was deemed to be a no show then those travel charges shall be added to the $60 trip charge but are non-refundable.
Should one of these next 6 appointments result in ANOTHER no show or late cancellation, THAT appointment will receive an additional $60 trip charge and all remaining $10 credits pending for the original $60 trip charge shall be forfeit.
Unless otherwise stated on a coupon, gift card or promotional offer, all coupons and gift cards cannot be combined, cannot be applied toward trip charges and must be presented in person to Residence By Design staff at the time of the service appointment.
Only one gift card, coupon or discount (either percentage based or a line item discount) may be applied per invoice. When a coupon or gift card is presented while promotional or temporary pricing is in effect, only the larger of the discounts shall be applied.
Terms of Service as of September 1, 2020 and are subject to change without notice.