terms of service

contracting of services

By booking any of our services, either for yourself or on behalf of someone else, you agree that you have entered into a contract with Residence By Design Inc for such services. Residence By Design Inc reserves the right to refuse/decline bookings.

additional above grade square footage (rms only)

Additional above grade square footage in excess of 2500 sq. ft. is $0.05 per sq. ft. to a maximum above grade total size up to 3500 sq. ft.

Additional above grade square footage in excess of 3500 sq. ft. to a maximum above grade total size of 5000 sq. ft. is $0.10 per sq. ft.

Additional above grade square footage in excess of 5000 sq. ft. to a maximum above grade total size of 7000 sq. ft.  is $0.15 per sq. ft.

Above grade square footage exceeding 7000 sq. ft. is $0.20 per sq. ft.

Optional below grade measurements are $0.04 Per Sq. Ft.

Please note that 3500 sq. ft. is the MAXIMUM size home which you may book into any available 75 minute appointment spot and it is also recommended that you select the last appointment spot of the day.

Appointments to measure houses with above grade grade measurements EXCEEDING 3500 sq. ft. above grade MUST contact our office prior to booking so that more information can be gathered about the house and an appropriate date and time can be arranged.

additional developed square footage (rms + virtual tour / floor plan)

Additional developed square footage in excess of 2500 sq. ft. is $0.05 per sq. ft.

Please note that 4500 sq. ft. is the MAXIMUM size home which you may book into any available 75 minute appointment spot and it is also recommended that you select the last appointment spot of the day.

Appointments to measure houses with above grade grade or total developed area measurements EXCEEDING 4500 sq. ft. above grade MUST contact our office prior to booking so that more information can be gathered about the house and an appropriate date and time can be arranged.

problem measurements

Occasionally an RMS Measurement Only is booked but in the determination of Residence By Design, the property is unable to be measured using our basic laser measurement method.

The most common things preventing us from either shooting straight through the house or from adding and subtracting our way through the house to establish the square footage are an excess of angled and/or curved walls throughout the interior of the home, large amounts of millwork and/or floor to ceiling windows This situation most commonly happens in large rural/estate bungalow homes and in high rise condominiums both of which do not allow us any sort of “preview” on Google street view.

Residence By Design will, whenever possible, advise the booking party at the time of booking that the possibility exists that their particular property may be subject to being measured using our iGuide system. This determination will be made based on experience in certain rural subdivisions, certain condo buildings and/or the estimated square footage provided by the booking party during booking.

We will make every effort to bring along an iGuide camera system just in case it’s required (provided it isn’t booked elsewhere). We will advise the booking party prior to beginning the iGuide scan or advise when we can reschedule the iGuide scan (if we don’t have the camera with us).

Costs for this will be whatever the rms only cost would have been plus the iGuide processing fees.

Residence By Design will calculate this cost based on the estimated square footage provided by the booking party and advise the booking party of the cost before proceeding. Note that in most cases, this cost is the same as had we been booked for an iGuide scan anyway but should there be a cost difference, the booking party shall be charged the lower of the two costs.

booking

By default, the rms report and the invoice are made out to whoever's information is entered in the contact info.

When booking an appointment for yourself, enter your name, billing address, email address and cell phone number.

When booking an appointment for another party, enter THEIR name, billing address, email address and cell phone number. You are responsible for coordinating an appropriate appointment time with the other party.

The appointment calendar confirmations and reminder text messages will be sent to the email address and cell phone number entered here.

The booking party is the individual or organization who entered the booking information into our online booking system.

 

payment terms

For rms measurement, rms measurement plus photography/videography services, and rms plus virtual tour appointments, an invoice will be emailed through FreshBooks accounting software at the same time and to the same email address as the residential measurement report or marketing drawings are sent.

This invoice is due upon receipt and may be paid online through FreshBooks using a major credit card (or VISA Debit card), or via email money transfer to payments@residencebydesign.com.

Cash, check and prepaid credit card payments are not accepted. Total payment due upon receipt.


Overdue accounts subject to a service charge of 3.5% per month (42% per annum).
Invoices 150 days overdue forfeit any discounts, credits or promotional pricing, are charged a $50 collections processing fee, and will be submitted to MetCredit for collections unless other payment arrangements are made.

Private sellers (homeowners) AND first time realtor clients are required to pay their invoice as outlined above before the rms measurement report is emailed to them.

service area/travel charges

Our service area includes the metro Edmonton area with the outer border marked by the communities of Stony Plain, St Albert/Morinville, Fort Saskatchewan, Sherwood Park, Beaumont, Leduc and Devon.

Travel past these communities in the metro Edmonton area is charged in both directions (there and back) at $0.49 per km plus GST to a maximum of 25 km past these communities. Travel further than the 25 km limit will require booking two 75 minute appointment slots back to back and a second service base fee in addition to the above travel charges.

Travel charges are calculated using Google Maps from the measurement appointment location back to the closest community listed in our service area.

These travel charges are doubled for all rms plus photography/video services and rms plus virtual tour appointments which include photography/video services as two separate vehicles drive to the appointment.

no shows/late cancellations

All appointments are booked back to back and include travel time so it is very important that we are able to start on time. No shows or late cancellations will result in a non-refundable trip charge in the amount below being applied to the booking party. The trip charge amounts are:

  • rms measurement only - $50

  • photo and/or video services only - $50

  • rms measurement + photo and/or video services - $100

  • rms measurement + virtual tour / floor plan services - $100

An appointment is deemed to be a no show if we are unable to gain access to start the measure within 10 minutes of the scheduled start time. An appointment is deemed to be a late cancellation if it is cancelled or rescheduled less than 24 hours prior to the scheduled start time. Note that for a late cancellation or reschedule, if the now empty appointment spot fills, we do not charge the above fee.

Should multiple 75 minute time slots be reserved for a single appointment (due to the size of or excessive travel distance to the property) then a charge as described above shall be applied for each time slot. Would travel charges have been applied to a measurement appointment which was deemed to be a no show then those travel charges shall be added to the applicable trip charge(s).

Note: As of January 1, 2022, no show /late cancellation charges are NO LONGER refundable.

coupons/gift cards

Unless otherwise stated on a coupon, gift card or promotional offer, all coupons and gift cards cannot be combined, cannot be applied toward trip charges and must be presented in person to Residence By Design staff at the time of the service appointment.

Only one gift card, coupon or discount (either percentage based or a line item discount) may be applied per invoice. When a coupon or gift card is presented while promotional or temporary pricing is in effect, only the larger of the discounts shall be applied.

Terms of Service as of April 1, 2022 and are subject to change without notice.