terms of service
By default, the rms report and the invoice are made out to whomever's information is entered in the contact info.
When booking an appointment for yourself, enter your name, billing address, email address and cell phone number.
When booking an appointment for another party, enter THEIR name, billing address, email address and cell phone number. You are responsible for coordinating an appropriate appointment time with the other party.
The appointment calendar confirmations and reminder text messages will be sent to the email address and cell phone number entered here.
For RMS measurements, an invoice will be emailed through Freshbooks accounting software at the same time and to the same email address as the residential measurement report or marketing drawings are sent.
This invoice is due upon receipt and may be paid online through Freshbooks using a major credit card (or VISA Debit card), or via email money transfer to firstname.lastname@example.org.
Cash, check and prepaid credit card payments are not accepted.
Realtors are invoiced once their measurement is complete and the rms report is emailed.
Homeowners are required to pay their invoice as outlined above before the rms measurement report is discussed or emailed to them.
service area/travel charges
Our service area includes municipal Calgary and the metro Edmonton area with the outer border marked by the communities of Stony Plain, St Albert/Morinville, Fort Saskatchewan, Sherwood Park, Beaumont, Leduc and Devon.
Travel past these communities in the metro Edmonton area is charged in both directions (there and back) at $0.44 per km plus GST to a maximum of 50 km past these communities. Travel further than the 50 km limit will require booking two 90 minute appointment slots back to back and a second $99 base fee in addition to the above travel charges.
Travel charges are calculated using Google Maps from the measurement appointment location back to the closest community listed in our service area.
Measurements outside of municipal Calgary are subject to the same travel charges and may be subject to rescheduling depending on the travel distance. Please call or text Cody at 403.700.7523 to discuss.
no shows/late cancellations
All appointments are booked back to back and include travel time so it is very important that we are able to start on time.
No shows or late cancellations to rms measurement and marketing plan appointments will result in a refundable $60 trip charge being applied.*
An appointment is deemed to be a no show if we are unable to gain access to start the measure within 20 minutes of the scheduled start time.
An appointment is deemed to be a late cancellation if it is cancelled or rescheduled less than 4 business hours prior to the scheduled start time.
* In cases of no shows and late cancellations to measurement appointments, the applicable trip charge is credited back $10 at a time over the following 6 measurement appointments (realtor clients only). Should multiple 90 minute time slots be reserved for a single measure then a $60 trip charge shall be applied for each time slot. Would travel charges have been applied to a measurement appointment which was deemed to be a no show then those travel charges shall be added to the $60 trip charge.
Unless otherwise stated on a coupon, gift card or promotional offer, all coupons and gift cards cannot be combined, cannot be applied toward trip charges and must be presented in person to Residence By Design staff at the time of the service appointment.
10th measure free
The 10th $99 Initial Service Charge shall be waived but additional square footage charges may still apply. Applies to full price measures only completed within a 6 month period.
Measures with coupons, gift cards, credits or other discounts applied, marketing plan appointments, photography package appointments or measures booked by and/or paid for by individual homeowners are not counted toward this incentive.
below grade measurements
Developed areas ONLY measured. Areas must have permanently installed floor and ceiling finishes, finished walls, all trims, doors, electrical installed. Mechanical rooms not included.